Please read the following to learn about our privacy policy (the “Privacy Policy”) and the ways in which the Ministry of Information Technology, Communication and Innovation (hereinafter referred to as “we”, “us”) shall treat your information before you (“user”, “your”, “he”, “she”) proceed with the use of the MAIA chatbot or Virtual Assistant (“MAIA Chatbot”, “Application”, “platform")

What information does the Application gather and how is it used?

Personal data of users of the app will be used in order to:

1. help identify the user when using the MAIA services;
2. personalise the MAIA services to better assist the users;
3. collect statistical data; and
4. improve the service to users of the MAIA platform.

Data Processing

The data collected is processed using computers and IT-enabled tools and appropriate security measures are taken to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the data.

The data may be used for legal purposes in court, or in the stages leading to possible legal action arising from the improper use of this Application or related services.

The legal basis for the above processing shall be the following:

1. Consent; or
2. legitimate interests i.e. the proper administration of the MAIA Chatbot;

Do third parties see and/ or have access to information obtained by the Application?

Ministry of Information Technology, Communication and Innovation will not share your information with any third parties except in the ways that are described in this privacy statement.

We may disclose data collected:

1. as required by law, such as to comply with legal process;
2. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
3. with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

What are my opt-out options?

You can stop all collection of information by the Application easily by uninstalling the mobile pplication and requesting collected personal data to be removed from our backend system.

Your rights

1. As an MAIA chatbot user you have rights under the data protection law. Although we aim to give you a gist of your fundamental rights, it is imperative that you do not rely strictly on our explanation but should read official guidance from the relevant authorities to be fully informed
2. Your basic rights under data protection law are the following
   1. the right to access;
   2. the right to rectification;
   3. the right to erasure
   4. the right to restrict processing
   5. the right to object to processing;
   6. the right to data portability;
   7. the right to complain to a supervisory authority; and
   8. the right to withdraw consent.
3. You have the right to:
   1. Confirm whether the personal data may be processed;
   2. Know where we process it;
   3. Access your personal data;
   4. Access additional information including the details and purposes of the processing;
   5. Access to categories of personal data;
   6. Be aware of the recipients of the personal data; and
   7. Obtain copy of your personal data provided that the rights and freedoms of others are not affected.
4. You have the right to rectify any personal data about you, which proves to be inaccurate, and remaining mindful of the purposes of the processing, you may complete any incomplete personal data about you.
5. Circumstances wherein you have an immediate right to the erasure of your personal data include the following:
   1. Your personal data are no longer necessary for the purpose for which they were collected or processed;
   2. You withdraw your consent
   3. You do not consent to the processing under certain rules of data protection law; or
   4. The data was unlawfully obtained given that the processing was for marketing purposes and you never consent to same;
6. Please note that there are exceptions to the right of erasure, which include circumstances when processing is necessary to abide by a legal obligation.
7. You retain the right to restrict the processing of your personal data in the following circumstances:
   1. You dispute the accuracy of your personal data;
   2. Unlawful processing but you object to erasure;
   3. Your data is no longer required for the purposes of processing but you need it in relation to legal claims
8. You retain the right to object to the processing of your personal data on the basis of your specific situation but subject to the processing being necessary
   1. For the performance of a function carried out in the public interest; or
   2. If acts are carried out by an official authority; or
   3. For the purposes of our legitimate interests or that of another third party.
   4. Should you choose you to object, the processing of all your personal information shall cease absent the existence of compelling legitimate grounds which unequivocally demonstrate the need to process such information despite the latter procedure overriding your rights, freedom or if the processing is required to establish or defend any legal claims.
9. You retain the right to object to the processing of your personal data including profiling, for marketing purposes and we shall accordingly forestall or halt the procedure.
10. You retain the right to object to the processing of your personal data for the purposes of historical research or for statistics on the basis of your specific situation save and except if the processing is necessary in the public interests.

    Subject to the legal basis of the processing of your personal data being:

    1. consent or it is necessary for the performance of a contract; and
    2. such processing is carried out by automated means.
11. You retain the right to obtain your personal data from us in a structured, commonly used and machine-readable format provided it does not infringe the rights and freedoms of others.
12. You retain the legal right to lodge a complaint with the authority responsible for data protection if you are of the view that the processing of your personal information violates data protection laws.
13. You retain the right to withdraw your consent to the processing of your personal information at any time provided that consent was the legal basis prior to initiating that process. Subsequent withdrawal of consent shall neither affect nor question the legality of the processing of your personal data prior to withdrawal.

In order to claim these rights, please get in touch via the contact information below. This also applies, if you wish to object to the processing of your data in accordance with this data privacy policy in full or in relation to individual measures.

Data Retention Policy

We will retain transactional data for a maximum of five (5) years and personal data collected will be removed upon request.

Changes to the Privacy Policy

This Privacy Policy may be amended from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using MAIA chatbot, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. For any info, you can contact us via email, at morisadmin@govmu.org

Other Sites and Social Media

If you follow a link from our application to another site or service, this Privacy Policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services

As of: May 2022, this Privacy Policy complies with the Data Protection Act 2017.